Warranty Services

Warranty Services - Titan Army, Maxsun, Sades, Madtech, Plextone, InWin

Return: Customers are allow to visit sales office or send warranty unit to the address below for repairing or investigation. Please do contact us/dealer, for warranty appointment or provide further information. ALITRADE will not be responsible if your shipment is lost during the return transit, also not entertain customer who refused to provide information/ refused to contact us. 

Packaging: Returned products will be checked with receipt & products should be in good condition in original shipping container as received. 


Visit: Customers are allow to visit our sales office on weekday from 10am-6pm by appointment. Highly advice customer to inform us one day earlier before the visit, so we can arrange for repairing/replacement to serve you better. 


Shipping: For Titan Army Monitor, we will arrange for pick-up service, customer must prepare and pack warranty unit in container as received beforehand (User required to bear transportation cost if the unit does not appear to have any issue/ manufacturer defection, but due to user careless mistake or faulty installation) For Maxsun, Sades, Madtech, Plextone, Inwin's product, Customer required to arrange warranty unit to be deliver to the address below, highly recommend to include insurance for high value products. 


Please return warranty unit to the following address:
39-3, Jalan SP 2/2,
Taman Serdang Perdana,
43300 Seri Kembangan,
Selangor Malaysia.

03-8958 5331


Please contact us at 03-8958 5331 or WhatsApp 016-229 2638 (Ricci) if you have any questions or doubts.