Warranty & Refund Policy

Warranty & Refund Policy - Titan Army, Maxsun, Sades, Madtech, Plextone, InWin


Warranty Coverage:  For Titan Army, Maxsun, Sades, Madtech, Plextone, InWin's products : Only cover manufacturing malfunction & manufacturing defect products under official warranty period, which is not caused by wear and tear or damage factor by user.

  • Titan Army Monitor
    • Titan Army monitor come with 3 years local supplier warranty
    • Within 7 days of received. Unit with manufacturing defect / malfunction on panel (which is not caused by user fail to follow instructions or damage factor by user/ improper installation) is eligible to claim warranty for 1-1 new replacement. 
    • Warranty claim cover manufacturing defects & malfunction product which is not caused by wear and tear or damage factor by user.
    • Titan Army does not cover damages caused by improper installation or fail to follow product instructions
    • 4 & above dead pixels to be eligible for warranty claim 
    • Warranty claim unit will proceed repair or exchanged unit. Exchange sets may consist of refurbished units and depends on the availability of model 


  • Maxsun Graphic card
    • Warranty will not covered if any damages to the components, hardware caused as a result of neglect, abuse, accidents, misuse, or unusual physical, electrical or electromechanical stress (including use of the Products for blockchain processing, cryptocurrency mining, or similar purposes).


Shipping/ Delivery: 
Titan Army Monitor
We will arrange on-site inspection/ enggage with logistic partner to arrange pick-up service, customer must prepare and pack warranty unit in container as received beforehand (User required to bear transportation cost if the unit does not appear to have any issue/ manufacturer defection, but due to user careless mistake or improper installation)

Maxsun, Sades, Madtech, Plextone, Inwin's product 
Customer required to arrange warranty unit to be deliver to the address below, highly recommend to include insurance for high value product.  


Repair: Customers are allow to visit sales office or send warranty unit to the address below for repairing or inspection. Please do contact us/dealer, for warranty appointment or provide further information. ALITRADE will not be responsible if your shipment is lost during the return transit, do not entertain customer who refused to provide information/ refused to contact us. 

Refund: If the products has been used/ opened/ damaged by customer, there will not be any refund. Please do contact us/dealer to provide further information. ALI TRADE will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm product, customer will received their refund within 14 days after the confirmation.

Packaging: Returned products will be checked with receipt & products should be in good condition in original shipping container as received. 

Visit: Customers are allow to visit our sales office on weekday from 10am-6pm by appointment. Highly advice customer to inform us one day earlier before visit, in-order to arrange for repairing/replacement.




Please return your purchased to the following address:
39-3, Jalan SP 2/2,
Taman Serdang Perdana,
43300 Seri Kembangan,
Selangor Malaysia.

03-8958 5331


Please contact us at 03-8958 5331 or WhatsApp 016-229 2638 (Ricci) if you have any questions or doubts.